Privacy, confidentiality and information sharing

We recognise and respect the importance of privacy and confidentiality. Maintaining your privacy and the confidentiality of your personal information is important to us.

Our staff comply with privacy laws, policies and protocols relating to the collection, use, disclosure and storage of personal information. Only authorised personnel have access to your information.

We collect information about you so that we can provide you with the best possible treatment and care. We do not use or pass on information about you to anyone unless you agree, or unless it is required by law. We may disclose information to others involved in your care, including your own doctor and other health and care community support providers, if this is necessary for your further treatment (for example, we usually send a letter to your GP if you have one).

We believe that information-sharing needs to be negotiated at an individual level between your treating team, you and engaging with the people who play a significant part in your life, such as your family and GP.  This means sorting out which information can be shared with whom, when and why. Written agreements can be developed by all parties along these lines. We believe that it is possible to negotiate information-sharing arrangements that are acceptable to all parties in the vast majority of circumstances.  For many people a very important partnership is often developed between us, you and your family.

You may ask to see the information that we hold about you. Find out more about freedom of information.