Safe Haven

We provide peer support and a comfortable, non-clinical environment for people experiencing mental health distress.

Safe Haven is a Consumer Peer-Led program providing a comfortable and supportive environment for people experiencing mental health distress. The program provides a safe, therapeutic space in a ‘non-threatening, non-clinical’ warm and respectful environment, offering support and linkages through contact with peer support workers and a mental health clinician. Safe Haven is a space for those who might otherwise ‘fall through the cracks’.

Consumer paints while another talks to a peer worker on a couch at Safe Haven

What is peer support?

“Peer support is a system of giving and receiving help founded on key principles of respect, shared responsibility, and mutual agreement of what is helpful. It is about understanding another’s situation empathically through the shared experience of emotional and psychological pain. When people find affiliation with others they feel are ‘like them’, they feel a connection. This connection or affiliation is a deep holistic understanding based on mutual experience where people are able to ‘be’ with each other without the constraints of traditional (expert/patient/relationships.” (Mead, Hilton & Curtis, 2001, p.6)

IWAMH Safe Haven values

  • Lived and living experience
  • Connection
  • Confidentiality
  • Approachability
  • Vulnerability
  • Belonging
  • Respect
  • Unfiltered conversation
  • Reflection
  • Compassion
  • Collaboration
  • Trust
  • Healing and personal growth
  • Cultural safety
  • Choice
  • Transparency

The service is available to consumers and carers within IWAMHS as well as those referred via the RMH Emergency Department. Service use is defined by the Safe Haven guest Mutuality Agreement. The program is currently available to guests from 2 to 8pm Friday to Sunday.

Smiling consumer poses with two Safe Haven peers