Contact a specialised support service

There is a range of specialised support services available in Victoria to help people with mental health problems.

If you are in an emergency situation where you are worried about your safety, or someone else's, call 000 for an immediate response.

Browse services by category:

Crisis services

Service Phone Hours
beyondblueProvide information and advice, and point you in the right direction so you can seek further support. 24 hours a day, 7 days a week
DirectLineConfidential alcohol and drug counselling 24 hours a day, 7 days a week
Family Drug HelplineSupporting family members and friends who are concerned about a loved one’s alcohol and other drug use 24 hours a day, 7 days a week
Gambling Help OnlineCounselling, information and support for anyone affected by gambling 24 hours a day, 7 days a week
Kid's HelplineInformation and counselling services for children and their families 24 hours a day, 7 days a week
LifelineCrisis support and suicide prevention 24 hours a day, 7 days a week
Maternal & Child Health LineSupport and counselling for Victorian families with children from birth to school age 24 hours a day, 7 days a week
MensLineSupport and counselling services for men 24 hours a day, 7 days a week
safe stepsFamily violence response service 24 hours a day, 7 days a week
SuicideLineSuicide prevention 24 hours a day, 7 days a week
WestCASA24 hour crisis care service for people 18 years of age and over who have recently (in the last 2 weeks) been sexually assaulted 24 hours a day, 7 days a week

Consumer and carer support services

Service Phone Hours
Al-Anon and AlateenHelping families and friends of alcoholics recover from the effects of living with someone whose drinking is a problem
Alcoholics AnonymousSupporting people with alcohol problems
Anxiety Disorders Association of VictoriaSupporting people with anxiety and depression, including "grass-roots" support, information and resources 10.30am to 4.00pm Wednesday - Friday
Anxiety Recovery Centre VictoriaProviding support, recovery and educational services to people and families living with anxiety disorders
Carer Links North (at Merri Health)Helping you in your caring role
Carers Victoria Advisory LineProviding information and support for caring families in Victoria 8.30am - 5pm Monday - Friday
eheadspaceProviding information and services for young people, their families and friends 24 hours a day, 7 days a week
GriefLineProviding care and support for people experiencing loss and grief, at any stage in life Midnight - 3am, 7 days a week
Mental Health Foundation of VictoriaSupporting people who are living with mental health issues 9am - 5pm Monday - Friday
Mental Illness Fellowship HelplineHelping you find support and information about mental illness 9am - 5pm Monday - Friday
Mind Australia (Victoria)Mind Australia offers a range of community and residential services in Victoria.
Mind Carer HelplineProviding advice on the best available options for your situation
Neami InternationalSupporting people living with mental illness
ParentlineCounselling, information and referral that is tailored to meet each callers' needs 8am - midnight weekdays, 10am - 10pm weekends
QuitlineHelping people to quit smoking 8am - 8pm Monday - Friday
Respite & Support: Carers VictoriaProvides respite and support to caring families living in western metropolitan Melbourne
SANE HelplineProviding information, guidance and referrals to manage mental health concerns 9am - 5pm Monday - Friday
TandemTandem is the Victorian peak body representing families and carers of people living with mental health challenges
Victorian Intake Assessment ServiceEnquiry and referral point for all MHCSS funded community mental health services 9am - 5pm Monday - Friday
Victorian Mental Illness Awareness Council (VMIAC)State peak consumer body offering peer support

Multicultural services

Service Phone Hours
Action on Disability within Ethic Communities (ADEC)Empowering people with disabilities from ethnic backgrounds, their carers and families to fully participate as members of the Victorian community
Multicultural Mental Health AustraliaProviding advice and support to providers and governments on mental health and suicide prevention for people from culturally and linguistically diverse (CALD) backgrounds
Victorian Aboriginal Health ServiceAddressing the specific medical needs of Victorian indigenous communities
Victorian Aboriginal Health Service Family CounsellingProviding culturally safe social emotional wellbeing and mental health counselling, cultural healing and recovery programs, care coordination and outreach support 9am – 5pm Monday - Thursday, 9am – 4pm Friday

Complaint, advice and legal services

Service Phone Hours
Health Complaints CommissionerImpartial complaints resolution for all Victorians 9am - 5pm Monday - Friday
Mental Health Complaints CommissionerSpecialist independent mental health complaints body that is accessible, supportive and responsive 9am - 5pm Monday - Friday
Mental Health Legal CentreFree and confidential legal service to anyone who has experienced mental illness in Victoria where their legal problem relates to their mental illness 6.30pm - 8.30pm Tuesday and Thursday
Mental Health Tribunal VictoriaProtecting the rights and dignity of people with mental illness 
Office of the Chief PsychiatristProviding clinical leadership and promoting continuous improvement in the quality and safety of mental health services in Victoria
Office of the Public AdvocateProviding an advice service for people with a disability
Office of the Public Advocate, Community VisitorsCommunity Visitors are volunteers empowered by law to visit Victorian disability accommodation services, supported residential services and mental health facilities
Victoria Legal AidHelping Victorians with their legal problems 8.45am - 5.15pm Monday - Friday
Victorian OmbudsmanWhen you make a complaint to the Ombudsman about a government action or decision, they can look into it, tell you what occurred, and whether it was reasonable or unreasonable 9am - 5pm Monday - Friday