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Contact a specialised support service
There is a range of specialised support services available in Victoria to help people with mental health problems.
If you are in an emergency situation where you are worried about your safety, or someone else's, call 000 for an immediate response.
Browse services by category:
- Crisis services
- Consumer and carer support services
- Multicultural services
- Complaint, advice and legal services
| Service | Phone | Hours |
|---|---|---|
| beyondblueProvide information and advice, and point you in the right direction so you can seek further support. | 24 hours a day, 7 days a week | |
| DirectLineConfidential alcohol and drug counselling | 24 hours a day, 7 days a week | |
| Family Drug HelplineSupporting family members and friends who are concerned about a loved one’s alcohol and other drug use | 24 hours a day, 7 days a week | |
| Gambling Help OnlineCounselling, information and support for anyone affected by gambling | 24 hours a day, 7 days a week | |
| Kid's HelplineInformation and counselling services for children and their families | 24 hours a day, 7 days a week | |
| LifelineCrisis support and suicide prevention | 24 hours a day, 7 days a week | |
| Maternal & Child Health LineSupport and counselling for Victorian families with children from birth to school age | 24 hours a day, 7 days a week | |
| MensLineSupport and counselling services for men | 24 hours a day, 7 days a week | |
| safe stepsFamily violence response service | 24 hours a day, 7 days a week | |
| SuicideLineSuicide prevention | 24 hours a day, 7 days a week | |
| WestCASA24 hour crisis care service for people 18 years of age and over who have recently (in the last 2 weeks) been sexually assaulted | 24 hours a day, 7 days a week |
| Service | Phone | Hours |
|---|---|---|
| Al-Anon and AlateenHelping families and friends of alcoholics recover from the effects of living with someone whose drinking is a problem | ||
| Alcoholics AnonymousSupporting people with alcohol problems | ||
| Anxiety Disorders Association of VictoriaSupporting people with anxiety and depression, including "grass-roots" support, information and resources | 10.30am to 4.00pm Wednesday - Friday | |
| Anxiety Recovery Centre VictoriaProviding support, recovery and educational services to people and families living with anxiety disorders | ||
| Carer Links North (at Merri Health)Helping you in your caring role | ||
| Carers Victoria Advisory LineProviding information and support for caring families in Victoria | 8.30am - 5pm Monday - Friday | |
| eheadspaceProviding information and services for young people, their families and friends | 24 hours a day, 7 days a week | |
| GriefLineProviding care and support for people experiencing loss and grief, at any stage in life | Midnight - 3am, 7 days a week | |
| Mental Health Foundation of VictoriaSupporting people who are living with mental health issues | 9am - 5pm Monday - Friday | |
| Mental Illness Fellowship HelplineHelping you find support and information about mental illness | 9am - 5pm Monday - Friday | |
| Mind Australia (Victoria)Mind Australia offers a range of community and residential services in Victoria. | ||
| Mind Carer HelplineProviding advice on the best available options for your situation | ||
| Neami InternationalSupporting people living with mental illness | ||
| ParentlineCounselling, information and referral that is tailored to meet each callers' needs | 8am - midnight weekdays, 10am - 10pm weekends | |
| QuitlineHelping people to quit smoking | 8am - 8pm Monday - Friday | |
| Respite & Support: Carers VictoriaProvides respite and support to caring families living in western metropolitan Melbourne | ||
| SANE HelplineProviding information, guidance and referrals to manage mental health concerns | 9am - 5pm Monday - Friday | |
| TandemTandem is the Victorian peak body representing families and carers of people living with mental health challenges | ||
| Victorian Intake Assessment ServiceEnquiry and referral point for all MHCSS funded community mental health services | 9am - 5pm Monday - Friday | |
| Victorian Mental Illness Awareness Council (VMIAC)State peak consumer body offering peer support |
| Service | Phone | Hours |
|---|---|---|
| Action on Disability within Ethic Communities (ADEC)Empowering people with disabilities from ethnic backgrounds, their carers and families to fully participate as members of the Victorian community | ||
| Multicultural Mental Health AustraliaProviding advice and support to providers and governments on mental health and suicide prevention for people from culturally and linguistically diverse (CALD) backgrounds | ||
| Victorian Aboriginal Health ServiceAddressing the specific medical needs of Victorian indigenous communities | ||
| Victorian Aboriginal Health Service Family CounsellingProviding culturally safe social emotional wellbeing and mental health counselling, cultural healing and recovery programs, care coordination and outreach support | 9am – 5pm Monday - Thursday, 9am – 4pm Friday |
| Service | Phone | Hours |
|---|---|---|
| Health Complaints CommissionerImpartial complaints resolution for all Victorians | 9am - 5pm Monday - Friday | |
| Mental Health Complaints CommissionerSpecialist independent mental health complaints body that is accessible, supportive and responsive | 9am - 5pm Monday - Friday | |
| Mental Health Legal CentreFree and confidential legal service to anyone who has experienced mental illness in Victoria where their legal problem relates to their mental illness | 6.30pm - 8.30pm Tuesday and Thursday | |
| Mental Health Tribunal VictoriaProtecting the rights and dignity of people with mental illness | ||
| Office of the Chief PsychiatristProviding clinical leadership and promoting continuous improvement in the quality and safety of mental health services in Victoria | ||
| Office of the Public AdvocateProviding an advice service for people with a disability | ||
| Office of the Public Advocate, Community VisitorsCommunity Visitors are volunteers empowered by law to visit Victorian disability accommodation services, supported residential services and mental health facilities | ||
| Victoria Legal AidHelping Victorians with their legal problems | 8.45am - 5.15pm Monday - Friday | |
| Victorian OmbudsmanWhen you make a complaint to the Ombudsman about a government action or decision, they can look into it, tell you what occurred, and whether it was reasonable or unreasonable | 9am - 5pm Monday - Friday |