Tell us what you think

We have regular consumer and carer surveys to capture feedback along the pathway of care. Your feedback, both positive and negative, is valuable and taken seriously.

When you have any feedback about your stay or any other aspect of our service, you can contact us a number of ways. We are happy to respond to you, or you can remain anonymous. It's up to you.

Compliments

If you would like to send us a compliment, simply complete the Tell us what you think feedback form or even write us a letter. 

Feedback forms or letters can be placed in boxes in waiting rooms, or posted to the area manager. 

When we receive your compliment, we will make sure your kind words reach the people or area you are referring to. 

Do you have an issue?

We need to know about it, so we can resolve it for you as quickly as possible.

Tell us

If you have an issue, follow these steps:

• Speak to your key clinician or treating team and try to resolve the issue (if possible)
• If the issue is not resolved:
  • ask to speak to the program manager, or
  • complete the Tell us what you think feedback form
  • write us a letter

Feedback forms or letters can be placed in boxes in waiting rooms, or posted to the area manager. We try to resolve issues within 35 days.

If you are not satisfied with the response, contact the director of clinical services or the area manager of your service. Your key clinician or treating team will be able to give you their contact details.

Other ways to tell us

Consumer or carer consultants are also available to support and advise you about how to best address any issues you might have with the service. Ask your key clinician or treating team for the name of the consumer or carer consultant for your service.

If the matter is still not resolved, there are a number of agencies that can provide independent assistance to you.

Find out more about complaint, advice and legal services.